OUR INCLUSIVE DELIVERY TERMS
Our prices include delivery to most parts of mainland UK subject to the terms below. We don’t cover Scotland or some remote locations but are always happy to try and source a courier who can help, understanding it might cost more.
The delivery we offer is a one person, weekday, daytime service and our couriers will need help unloading at the delivery address. We do also ask for flexibility regarding dates and times as they have fixed routes but will always do their best to work around your availability with notice.
We have worked with our couriers for many years. They are all fully insured, offer a reliable service and take great care of our pieces.
When booking in a delivery we will first ascertain possible dates from our courier and when a convenient date has been agreed and booked in they will then liaise with you directly regarding timings and arrangements on the delivery day. They don’t always know their routes until near the date but will do their best to give you as much notice as possible.
Our couriers only go to some parts of the country every 3 or 4 weeks and so may not be in your areas with great regularity, we can let you know about frequency of routes at the time of booking.
Our midcentury pieces are often heavier than their modern counterparts, (especially the earlier midcentury frames), and we would always recommend having some extra help on hand when taking delivery. Our pieces should never be shunted and always picked up from underneath rather than under the arms.
We will always ensure our frames are wrapped and well protected for their journey.
You can find dimensions for all the pieces on their website listings and customers are responsible for making sure frames will be able to fit through doorways and openings at the delivery address. The legs on some of our larger pieces often come off which can assist with access.
Just drop us a line if you have concerns and we can advise and take extra measurements if helpful.
It’s important to us that our customers are total happy with their purchase so we are happy to exchange or refund any item if it is returned to us within 14 days of delivery.
If you would like to return an item we would ask that you contact us in the first instance so that we can advise on the best way to get it back to us.
Items being returned must be received back in the same condition as they were sent out and we ask that they be returned with the same packaging materials if possible. Customers are responsible for the cost of any return shipping and insurance costs.
If you have reserved an item and then opted to return it within the 14 day returns period we will deduct the 10% deposit from the return balance.
If an item we have organised delivery for is damaged in transit, or is faulty, we will offer a full refund as long as you notify us within 48 hours and retain any original packaging materials for claim purposes. After that time we are afraid we cannot uphold any claim. With this in mind we would advise you to check over your sofa or chair immediately after delivery.
We would always highly recommend that you try out our pieces in person before proceedings with a purchase.
BESPOKE PIECES – NON RETURNABLE
Pieces restored as part of our Bespoke service fall outside our normal returns policy, unless damaged or faulty, as they have been restored to your specification and in your choice of fabric.
However, you may cancel your bespoke order within 48 hours of placement for a full refund of your 30% deposit.